Digital Products Disclaimer & Refund Policy
Effective Date: September 29, 2026
All digital products, including editable Canva templates, downloadable ebooks, printable PDF planners, and resume files available on sailtross.com, are delivered as instant digital links or downloads. Because our digital assets are accessed immediately upon order completion and cannot be physically returned or rolled back, we enforce a strict no-refund, no-return, and no-exchange policy. All sales are final.
1. Delivery of Assets
Upon successful payment verification at checkout, your digital download links will be generated instantly on your screen and dispatched directly to your registered email account address. To ensure uninterrupted delivery of your digital access keys, make sure to double-check the physical label records and confirmation entries before completing your transaction.
2. Product Usage & Canva Requirements
Our editable layout packs require a personal or professional Canva profile to edit and download templates. Customers are solely responsible for ensuring they possess the necessary device capabilities, software updates, and internet access required to download, open, and modify the digital files purchased from our catalogue.
3. Earnings & Outcomes Disclaimer
While our digital kits, marketing guides, and planner assets are built using industry-tested branding strategies to optimize your social media growth, sailtross.com does not claim, promise, or guarantee specific monetary outcomes, follower counts, or financial earnings from utilizing our resources. Your personal business success depends entirely on your own marketing dedication and execution.
4. Customer Support Contact
If you encounter any broken access links, corrupted file downloads, or technical delivery discrepancies with your ordered digital templates, please reach out to our team instantly at contact@sailtross.com. We will gladly verify your purchase entry and re-issue your active delivery links manually within 24 hours.
